Policies and Shipping
100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping (Canada only)
Note: Orders usually ship one business day after being placed.
|Order Amount||Standard Shipping*||Store Pickup|
|Up to $50.00||$7.99||FREE|
|$300.00 and over||FREE*||FREE|
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of Canada, nor do we ship bikes without prior arrangements with the store. We're sorry for any inconvenience.
Most orders for in-stock products will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If for any reason you find yourself unsatisfied with your purchase, simply return the unused item within 30 days for exchange or refund. If the error was ours, we will cover the return shipping.
Merchandise must be in its original packaging and in unused condition; all tags, labels and stickers must be present. A restocking fee will apply for any items returned that are not in resalable condition. Proof of purchase is required for all returns and exchanges.
All Sale or Closeout items are not refundable and are always sold as final sale.
PRICES AND INFORMATION
All prices are in Canadian dollars. This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalogue. Prices and Information are provided by the manufacturers. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. In case of a discrepancy between the store and online, the store info will prevail.
COMPLIMENTARY SAFETY CHECKS ON ALL CYCLE LIFE BICYCLES
Cycle Life proudly offers COMPLIMENTARY SAFETY CHECKS on ALL bicycle purchases within our store. Enjoy this free service for two (2) years on bicycles purchased from us.
All bicycles should be brought in at least once per year for a check up – Tires lose air naturally over time, cables can loosen and gears can come out of tune with usage. When you bring your bike in for your FREE SAFETY CHECK, we examine it for safety and make sure everything is working properly. We’ll make sure your gears and brakes are adjusted for proper performance and safety; check and top-up the air pressure in your tires; check all nuts and bolts for proper torque. The mechanic will also communicate anything you may need to know in regards to wear and tear.
We want you to enjoy your ride and this is one of our ways of showing it!
Note: This Service is performed on clean bikes only. Bike must not show signs of abuse and/or neglect, otherwise full repair charges will apply.